Support

Get help with Logibee.

Guidance for current platform users and for the Logibee AI ChatGPT integration now in preparation.

01 / Platform support

Use your established support route.

Existing customers should use the assigned support channel for active service or account issues. For other enquiries, use the contact page or email hello@logibee.ai.

Do not include passwords, OAuth tokens, OTPs, or other authentication secrets in a support message.

Logibee is operated by Connectsys Private Limited.

02 / Logibee AI support

Connect, search, verify, and stay in control.

Logibee AI is not yet publicly available. This guidance describes the planned public V1 experience.

Find Logibee AI

After public release, search for Logibee AI in ChatGPT. The integration is still being prepared and is not publicly available yet.

Connect your account

Choose the connection option in ChatGPT and complete OAuth sign-in with your authorized Logibee account. Never share your password or verification code in a chat.

Ask for shipment information

Public V1 supports shipment search, shipment details and current status, and shipment timeline or history.

Disconnect or reconnect

Use ChatGPT's connection controls to disconnect Logibee AI. Reconnect through the same OAuth flow when you need access again.

Shipment not found

Confirm the shipment reference and that your Logibee account has access to the shipment. If it still cannot be found, contact your assigned support channel.

Authorization expired

Disconnect the Logibee connection in ChatGPT, then reconnect and complete OAuth authorization again.

Information looks incorrect

Verify the result against the official Logibee operational record and report the shipment reference through your assigned support channel.

Read-only access

Logibee AI cannot create, cancel, or modify shipments, assign drivers, or perform any other write operation in public V1.

03 / Contact

Need help with the integration?

For Logibee AI access or privacy questions, email info@logibee.ai. You can also review the Privacy Policy and Terms of Use.